Spa and Fitness Operations Manager
2 weeks ago
Experience in the hospitality sector is essential.
At NFC Amenity Management, we pride ourselves on being the leading luxury amenity service provider, catering to both residential and commercial properties. Our extensive portfolio includes over 350 prestigious brands in the luxury sector across 30 markets in the United States.
Your Role as a Spa and Fitness Director...
As a Spa and Fitness Director with NFC Amenity Management, you will oversee operations at some of the most exclusive locations, acting as the primary contact for all spa and fitness-related matters. Your responsibilities will encompass financial management, promoting our exceptional services, and ensuring a seamless experience for our clients. Your ultimate goal is to guarantee that both residents and guests enjoy an outstanding and memorable experience from their arrival to their departure.
Key Responsibilities:
- Facilitate smooth operations and service delivery through effective communication with team members, management, and guests.
- Uphold high service standards to ensure exceptional customer experiences.
- Recruit, train, and manage spa personnel, including personal trainers, group fitness instructors, spa therapists, reception staff, and support teams.
- Encourage and support your team, recognizing their achievements and assisting them when needed.
- Oversee budget management, including tracking revenue and expenses to ensure financial success.
- Maintain cleanliness and readiness of the spa and fitness center.
- Manage inventory, procure supplies, and supervise equipment upkeep.
- Ensure adherence to health and safety regulations.
- Collaborate with the marketing team to develop pricing strategies and promotions aimed at maximizing revenue.
- Stay informed about industry trends to enhance service offerings.
- Monitor service quality and implement necessary adjustments.
- Respond promptly to inquiries via phone and email, providing information about services and programming.
- Address guest concerns professionally and courteously.
- Present a polished appearance in your provided uniform.
- Engage positively with guests and residents.
We seek a candidate who thrives in a fast-paced environment and works well independently. A welcoming demeanor and the ability to make eye contact are essential.
Compensation: $40,000 annually
Benefits:
- Weekly Pay
- Medical, Dental, and Vision Coverage
- Generous Paid Time Off, available from day one.
- Career Development Opportunities: Our positions often serve as a stepping stone into various roles within hospitality and amenity management, with access to training courses through NFC University.
- Short-Term Disability Income
Note: Due to the high volume of applications, only candidates selected for interviews will be contacted.
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