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Spa Operations Supervisor

2 months ago

Miami Beach, Florida, United States Fisher Island Club Full time

Spa Operations Manager Role at Fisher Island Club:

  • Accountable for assisting the Spa Director in enhancing revenue and upholding quality standards.
  • Fosters a supportive atmosphere for therapist personnel to provide outstanding service.
  • Encourages spa product sales and promotes repeat bookings from guests.

Primary Duties:

  • Assessing and organizing training requirements for therapists.
  • Ensuring adherence to Standard Operating Procedures and consistently meeting industry benchmarks.
  • Overseeing the condition and presentation of treatment rooms and equipment.
  • Developing incentive initiatives to boost revenue and inspire team members.
  • Managing guest bookings, scheduling, payroll, and performance evaluations.
  • Conducting interviews for the recruitment of new spa therapists.
  • Overseeing inventory management, procurement, and maintaining accurate stock levels.
  • Reviewing bookings to optimize revenue opportunities.
  • Implementing effective training and development strategies.

Ideal Candidate Profile:

  • Committed to fulfilling customer needs and cultivating strong relationships.
  • Consistently surpassing objectives and driving performance.
  • Exhibiting strong analytical skills and a talent for mentoring others.
  • Building cohesive teams and effectively guiding others.
  • Dedicated to personal growth, ethical standards, and integrity.
  • Maintaining composure in high-pressure situations and demonstrating humility in interactions.

This overview outlines the responsibilities associated with the Spa Operations Manager position at Fisher Island Club. Additional tasks may be assigned as necessary.