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Spa Operations Supervisor

2 months ago

Miami Beach, Florida, United States Fisher Island Club Full time

Spa Operations Supervisor Role at Fisher Island Club:

  • Assists the Spa Director in enhancing revenue and upholding quality standards.
  • Fosters a supportive atmosphere for therapists to provide outstanding service.
  • Encourages sales of spa products and promotes repeat bookings from guests.

Core Responsibilities:

  • Assessing and organizing training requirements for therapists.
  • Ensuring adherence to standard operating procedures and consistently meeting quality benchmarks.
  • Overseeing the presentation and upkeep of treatment rooms and equipment.
  • Developing incentive programs to boost revenue and inspire team members.
  • Managing guest bookings, scheduling, payroll, and performance evaluations.
  • Conducting interviews for the recruitment of new spa therapists.
  • Overseeing inventory management, procurement, and maintaining accurate stock levels.
  • Analyzing reservations to optimize revenue opportunities.
  • Implementing effective training and development initiatives.

Ideal Candidate Profile:

  • Committed to fulfilling customer needs and cultivating strong relationships.
  • Proven track record of surpassing objectives and achieving results.
  • Excellent problem-solving abilities and a talent for mentoring others.
  • Skilled in building cohesive teams and leading effectively.
  • Dedicated to personal growth, ethical practices, and integrity.
  • Exhibits poise under pressure and demonstrates humility in interactions.

This overview outlines the responsibilities associated with the Spa Operations Supervisor position at Fisher Island Club. Additional tasks may be assigned as necessary.