Senior Spa Therapist

2 weeks ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Job Overview

Position Summary

The Lead Therapist is responsible for delivering exceptional massage and body treatments to all Spa guests. This role necessitates strict compliance with the operational guidelines set forth by the Biltmore Standard Operating Procedures (BSOP's).

Key Responsibilities

Therapist Duties:

  • Deliver Spa services to guests promptly and courteously, adhering to Biltmore Standards and Leading Hotel Standards.
  • Guide Spa guests to and from treatment rooms, addressing any immediate needs during their visit.
  • Provide assistance in responding to inquiries and coordinating guest requests for services.
  • Promote and retail Spa products effectively.
  • Participate in all training sessions and meetings organized by the Spa.

Lead Therapist Duties:

  • Facilitate the training of new therapists on treatments, protocols, and standards.
  • Assist the Spa Supervisor and Lead Spa Concierge in training the Concierge team on treatment benefits and key selling points.
  • Conduct assessments and audits on treatments.
  • Monitor weekly inventory of supplies and prepare necessary purchase orders.
  • Inspect treatment rooms and compile weekly reports on their condition, noting any discrepancies in protocol adherence.
  • Help manage staff scheduling to optimize service availability.
  • Coordinate vendor meetings, training sessions, and incentives under the supervision of the Operations Manager.
  • Support additional administrative tasks as assigned by management.
  • Collaborate with other spa departments to ensure guest satisfaction.

Team Leadership Responsibilities:

  • Assist management in conducting internal audits of all LHW Standards for the department.
  • Attend all Biltmore Team Lead meetings led by the Training & Development Manager.
  • Complete the required quota of audits as assigned by the Department Head and Training & Development Manager.
  • Support managers and supervisors in developing and maintaining current training manuals and onboarding new employees.

Qualifications:

Education:

  • High School Diploma is mandatory.

Experience:

  • A minimum of two years' experience in a similar role within the Spa industry.
  • Knowledge of various modalities and Spa products is essential.

Skills:

  • Proficient in speaking, reading, writing, and understanding English.
  • Adept at performing accurate mathematical calculations.
  • Ability to communicate clearly and provide legible instructions.
  • Exhibit attention to detail, speed, and accuracy in job functions.
  • Strong organizational and prioritization skills.
  • Capable of maintaining composure and resolving issues with sound judgment.
  • Ability to follow directions meticulously.
  • Understand and anticipate guest service needs.
  • Work collaboratively with colleagues as part of a team.
  • Function effectively with minimal supervision.
  • Maintain confidentiality regarding guest information and relevant resort data.
  • Possess basic typing skills and moderate to advanced computer proficiency.
  • Adapt to a dynamic and constantly evolving work environment.
  • Skilled in multitasking.

Physical Requirements:

  • Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
  • Capable of standing, sitting, or walking for extended periods.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Utilize office equipment with finger dexterity.
  • Communicate effectively with employees, managers, and guests through verbal and non-verbal means.
  • Adapt to moderate indoor temperatures.

Success Criteria:

  • Exhibit teamwork and cooperation within the team and across departments.
  • Demonstrate attentive listening and effective communication.
  • Maintain a guest-focused approach, anticipating needs and showing sensitivity to diverse cultures.
  • Display professionalism and composure under pressure.
  • Demonstrate reliability and integrity in all interactions.
  • Utilize time effectively, prioritizing tasks efficiently.

Licenses or Certifications:

  • A valid Florida State Massage license is required.

Standard Specifications:

The requirements outlined are representative of the minimum levels of knowledge, skills, and abilities necessary to perform this job successfully. The role may involve additional duties as assigned by management.

Employees are expected to adhere to the Biltmore Hotel policies, including Equal Opportunities policies, and maintain awareness of Fire and Health & Safety Regulations.

Grooming Standards:

All employees must uphold a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.

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