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Spa Services Coordinator

2 months ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Position Overview

Role Summary

The Spa Attendant plays a crucial role in providing exceptional guest service, treating the spa environment as a personal space to ensure every visitor feels welcomed and cared for. This position is essential in upholding the Spa's prestigious standards and requires strict compliance with the operational protocols established by Biltmore Hotel Limited.

Key Responsibilities

  • Ensure a pristine and organized environment for all Spa patrons.
  • Guide guests from the reception area to the locker facilities, addressing any immediate needs during their spa experience.
  • Provide accurate information and promote retail offerings to enhance guest satisfaction.
  • Participate in all training sessions and departmental meetings.
  • Embrace and promote the company's values and culture through daily interactions, ensuring a memorable guest experience.

Qualifications

Education

  • A minimum of a High School Diploma or GED is required.

Experience

  • At least one year of experience in hotel, spa, or hospitality settings is preferred.

Essential Skills

  • Proficient in speaking, reading, writing, and understanding English.
  • Ability to perform accurate mathematical calculations.
  • Capable of providing clear communication and directions.
  • Attention to detail and ability to work efficiently under pressure.
  • Strong organizational and prioritization skills.
  • Ability to think critically and resolve issues with sound judgment.
  • Collaborate effectively with team members.
  • Maintain confidentiality regarding guest information and sensitive resort data.
  • Competent in using a computer and possess basic typing skills.
  • Adaptable to a dynamic work environment and capable of multitasking.

Physical Requirements

  • Ability to lift, carry, push, or pull objects weighing up to 20 pounds without assistance.
  • Capability to stand, sit, or walk for extended periods.
  • Physical agility to reach overhead and below the knees, including bending and twisting.
  • Ability to communicate effectively with colleagues and guests through verbal and non-verbal means.
  • Comfortable working in a controlled indoor environment.

Success Factors

  • Team-oriented with a cooperative spirit.
  • Exhibits a guest-centric approach, anticipating needs and demonstrating cultural sensitivity.
  • Possesses a warm demeanor and a genuine passion for service.
  • Displays a proactive attitude and a commitment to excellence.
  • Maintains professionalism and composure in high-pressure situations.
  • Demonstrates reliability and integrity in all aspects of work.
  • Effectively manages time and prioritizes tasks to maximize productivity.
  • Practices active listening and engages thoughtfully with others.

Licenses or Certifications

  • Not applicable.

General Information

This job description outlines the essential functions and requirements of the Spa Attendant role. The responsibilities may evolve based on operational needs, and employees may be asked to perform additional duties as required. All employees are expected to adhere to Biltmore Hotel policies, including those related to equal opportunities and health and safety regulations.

Grooming Standards

All staff members are required to maintain a neat, clean, and professional appearance in accordance with Biltmore Hotel standards.