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Spa Service Associate

2 months ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Position Overview

Role Summary

The Spa Attendant plays a vital role in delivering exceptional guest experiences by treating the spa as a welcoming environment. This position is essential in upholding the spa's prestigious standards and requires a commitment to the established policies and procedures.

Key Responsibilities

  • Ensure a pristine and organized facility for all spa patrons.
  • Guide guests from the reception area to the locker rooms, addressing any immediate needs during their spa experience.
  • Provide information and promote retail offerings to guests.
  • Participate in all training sessions and team meetings.
  • Embrace and promote the company's philosophy and culture, ensuring guest satisfaction through exemplary service.

Qualifications

Education

  • A High School Diploma or GED is mandatory.

Experience

  • At least one year of experience in hospitality, spa, or hotel environments is preferred.

Essential Skills

  • Proficient in speaking, reading, writing, and understanding English.
  • Able to perform accurate mathematical calculations.
  • Capable of providing clear communication and directions.
  • Detail-oriented with the ability to work efficiently and accurately.
  • Strong organizational and prioritization skills.
  • Ability to think clearly and remain composed under pressure.
  • Work collaboratively with team members.
  • Maintain confidentiality regarding guest information and sensitive resort data.
  • Possess basic to moderate computer skills and typing proficiency.
  • Adaptable to a dynamic work environment and capable of multitasking.

Physical Requirements

  • Ability to lift, carry, push, and pull objects weighing up to 20 pounds.
  • Capable of standing, sitting, or walking for extended periods.
  • Ability to reach overhead and below the knees, including bending and twisting.
  • Effective communication with guests and team members.
  • Comfortable working in varying temperatures, primarily indoors.

Success Factors

  • Exhibits teamwork and cooperation with colleagues and other departments.
  • Demonstrates a positive attitude and enjoys working with others.
  • Anticipates and responds to guests' needs with sensitivity.
  • Maintains a professional appearance and demeanor.
  • Demonstrates reliability and integrity in all tasks.
  • Effectively manages time and prioritizes responsibilities.
  • Practices active listening and engages with others thoughtfully.

Additional Information

This job description outlines the essential functions of the Spa Attendant role and may be subject to change based on operational needs. The position requires flexibility in scheduling to meet the demands of the hospitality industry.

Grooming Standards

All employees are expected to maintain a neat and professional appearance in accordance with Biltmore Hotel standards.