Executive Director of Fitness Operations

3 days ago


Miami, Florida, United States Grand Fitness Full time

About the Role:

The General Manager will be responsible for overseeing the day-to-day operations of our fitness centers to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development, and ensuring that all staff follow superior customer service guidelines.

Key Responsibilities:

  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests.
  • Manage day-to-day club operations, including retail transactions and sales goals.
  • Provide leadership within a team to set and achieve club goals.
  • Recruit, onboard, and train high-performing employees.
  • Delegate responsibilities to club staff and enforce all company policies and procedures.
  • Track club and employee statistics and reports.
  • Administer and process all employee payroll.
  • Coach and counsel team members through disciplinary processes.

Requirements:

  • 1+ years of customer service experience.
  • 2-3 years of experience supervising and leading a team.
  • Must be 18 years of age.
  • Associate or bachelor's degree preferred.
  • Willing to become CPR/AED certified.
  • Strong customer service skills.
  • Strong problem resolution skills.
  • Strong verbal and written communication skills.
  • Basic computer proficiency (Microsoft Suite).
  • Ability to lift up to 50 pounds.
  • Ability to walk and stand for prolonged periods of time.
  • Ability to continuously talk in person or on the phone during shift.

Compensation:

Yearly Salary


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