Executive Director of Fitness Operations
3 days ago
About the Role:
The General Manager will be responsible for overseeing the day-to-day operations of our fitness centers to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development, and ensuring that all staff follow superior customer service guidelines.
Key Responsibilities:
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests.
- Manage day-to-day club operations, including retail transactions and sales goals.
- Provide leadership within a team to set and achieve club goals.
- Recruit, onboard, and train high-performing employees.
- Delegate responsibilities to club staff and enforce all company policies and procedures.
- Track club and employee statistics and reports.
- Administer and process all employee payroll.
- Coach and counsel team members through disciplinary processes.
Requirements:
- 1+ years of customer service experience.
- 2-3 years of experience supervising and leading a team.
- Must be 18 years of age.
- Associate or bachelor's degree preferred.
- Willing to become CPR/AED certified.
- Strong customer service skills.
- Strong problem resolution skills.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Suite).
- Ability to lift up to 50 pounds.
- Ability to walk and stand for prolonged periods of time.
- Ability to continuously talk in person or on the phone during shift.
Compensation:
Yearly Salary
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