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Spa Operations Manager

2 months ago

Miami, Florida, United States Hand & Stone - DoralWest Kendall Full time

About the Role:

We are seeking a highly motivated and experienced Spa Operations Manager to join our team at Hand & Stone - Doral/West Kendall. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities:

  • Membership Conversion: Develop and implement strategies to promote our membership-based model, measure key metrics, and drive profitability.
  • Leadership: Build a consistent and cohesive culture based on driving KPIs, accountability, and flawless guest service.
  • Business Acumen: Analyze metrics and make decisions to drive results, run your own business without risk, and drive sales numbers.

Requirements:

  • Experience in a membership model environment.
  • Ability to multitask and delegate.
  • Have a growth mindset with your team.
  • Drive sales numbers.
  • Provide excellent customer service.
  • 3 to 4 years management experience in the salon/spa, retail, or hospitality industry.
  • Flexible schedule - this role requires a variety of hours including nights and weekends.
  • Passion for promoting the benefits of massage and skin care services.
  • Strong and clear communication skills.

What We Offer:

  • $54,000 base salary plus up to $8k additional in bonuses.
  • Additional incentive bonuses on gift card goals for the holiday season.
  • PTO.
  • 401K with Employer Matching.
  • Spa Membership.