Spa Operations Manager

4 days ago


Miami, Florida, United States Hand & Stone Massage and Facial Spa Full time
Job Summary

We are seeking a highly skilled Spa Manager to lead our team of service professionals and front desk associates at Hand & Stone Massage and Facial Spa. As a key member of our management team, you will be responsible for delivering outstanding customer experiences, achieving financial results, and driving business growth.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of service professionals and front desk associates to ensure exceptional customer service and high-quality spa experiences.
    • Develop and implement strategies to improve team performance, productivity, and morale.
  • Customer Experience
    • Deliver outstanding customer experiences through effective communication, problem-solving, and conflict resolution.
    • Ensure that all customers receive personalized attention and tailored spa services.
  • Business Operations
    • Manage spa operations, including scheduling, payroll, and inventory control.
    • Develop and implement strategies to increase revenue, improve profitability, and drive business growth.
  • Financial Management
    • Manage spa finances, including budgeting, forecasting, and financial reporting.
    • Develop and implement strategies to improve financial performance and achieve business goals.
Requirements
  • Education and Experience
    • Bachelor's degree in a related field, such as hospitality, business, or spa management.
    • Minimum 2 years of experience in spa management or a related field.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment.


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