Patient Services Coordinator

2 weeks ago

Southfield, Michigan, United States Michigan Orthopaedic Surgeons Full time
About Us


As the foremost and most extensive orthopaedic team in the region, we unite the medical proficiency of top orthopaedic and musculoskeletal surgeons, specialists, and research innovators.

Every member of our network is deeply committed to excellence in education, innovation, and research, with a dedicated focus on prioritizing patient care throughout the treatment continuum.

Why Work With Us?

If you have an interest in orthopaedics, explore the rewarding career opportunities we offer. Our positions come with competitive salaries, exceptional benefits, and a chance to pursue your passion.

As Michigan's leading and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to enhance our workforce.

Key Responsibilities

- Uphold the highest standards of customer service while managing patient check-ins, providing status updates, and handling phone inquiries.

- Conduct interviews with patients or their representatives to gather and document essential information, including name, address, age, religion, emergency contacts, attending physician, and responsible parties for billing.

- Verify, update, and digitize patient information for both new and returning patients.
- Manage tracking within the Electronic Medical Record system while collecting co-pays and ensuring all necessary forms are completed.

- Facilitate the patient check-out process, which includes collecting outstanding balances, providing patients with relevant correspondence, and scheduling follow-up appointments.

- Input patient admission details into the computer system and collect co-pays or payments on accounts.
- Maintain a positive attitude with patients, colleagues, supervisors, and physicians, particularly when receiving feedback or guidance.
- Stay informed about and comply with all applicable state and federal regulations, including HIPAA, OSHA, and FLSA.
- Ensure the utmost confidentiality is maintained.
- Additional responsibilities may be assigned as needed.
Qualifications

- High school diploma or equivalent (GED) is required.
- A minimum of 2 years of customer service experience is essential.
- Prior experience in a medical environment is preferred.

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