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Patient Services Coordinator

2 months ago

Southfield, Michigan, United States Michigan Orthopaedic Surgeons Full time
About Us


As the foremost and most extensive orthopaedic team in the region, we unite the medical proficiency of distinguished orthopaedic and musculoskeletal surgeons, specialists, and research innovators.

Every member of our network is deeply committed to excellence in education, innovation, and research, with a dedicated focus on prioritizing patient care throughout the treatment process.

Why Work With Us?

If you have an interest in orthopaedics, explore the benefits of a career with us. Our employment opportunities provide competitive compensation, exceptional benefits, and a chance to pursue your passion.

As Michigan's leading and most comprehensive orthopaedic team, we are actively looking for skilled and motivated individuals to become part of our organization.

Key Responsibilities

- Uphold the highest standards of customer service while managing patient check-ins, providing status updates, and handling phone inquiries.

- Conduct interviews with patients or their representatives to gather and document essential information such as name, address, age, religion, emergency contacts, attending physician, and responsible insurance parties.

- Verify, update, and digitize new and returning patient records.
- Manage tracking within the Electronic Medical Record system while collecting co-pays and ensuring all forms are completed accurately.

- Facilitate the patient check-out process, which includes collecting any outstanding balances, providing patients with relevant correspondence, and scheduling follow-up appointments.

- Input patient admission details into the computer system. Collect co-pays and/or payments on accounts.
- Maintain a positive attitude when interacting with patients, colleagues, supervisors, and physicians, particularly when receiving feedback or guidance.
- Stay informed and comply with all applicable state and federal regulations, including HIPAA, OSHA, and FLSA.
- Uphold the highest level of confidentiality.
- Additional responsibilities may be assigned as needed.

Qualifications

- High school diploma or equivalent (GED) is required.
- A minimum of 2 years of customer service experience is necessary.
- At least 1 year of experience in a medical environment is preferred.