Patient Intake and Scheduling Specialist

1 week ago


Southfield, Michigan, United States Hope At Home Health Care Full time
Job Overview

The Intake/Scheduling Coordinator plays a crucial role in managing the patient intake process, fostering positive relationships with clients and referral sources, and overseeing insurance verification and authorization procedures.

Key Responsibilities

  • Oversees daily operations related to patient referrals and intake.
  • Ensures adherence to all regulatory requirements at the state and federal levels for home health and hospice services.
  • Implements enhanced procedures to guarantee patient admissions align with established policies.
  • Builds and maintains strong relationships with existing and potential referral sources.
  • Facilitates smooth transitions for patients into home care by preparing for services, initiating care plans, and coordinating with various service providers.
  • Maximizes third-party reimbursements through active participation in insurance verification and authorization.
  • Contributes to strategic planning by identifying opportunities for service enhancements to better meet client needs.
  • Maintains a thorough understanding of agency contracts to ensure compliance during patient admissions.
  • Assists referral sources in accessing community resources when agency services are not available.
  • Supports the scheduling of patient visits under the guidance of the Executive Director and Clinical Service Coordinator.
  • Assists in the onboarding process for new staff as needed.
  • Acts as a liaison as directed by the Executive Director.
  • Participates in the on-call schedule as assigned by the Clinical Service Coordinator.

Qualifications

  • Minimum of three to five years of experience in healthcare, preferably in home care settings.
  • Familiarity with home health and hospice regulations, eligibility criteria, and private payer practices.
  • Exhibits strong communication, negotiation, and public relations skills.
  • Demonstrates independence, organizational skills, assertiveness, flexibility, and teamwork in fulfilling job duties.

Job Type: Part-time and Full-time opportunities available

Healthcare Environment:

  • Medical office

Medical Specialties:

  • Home Health

Work Schedule:

  • 8-hour shifts
  • Daytime hours

Application Questions:

  • Do you possess knowledge of home health and hospice regulations, eligibility, and private payer practices?
  • Do you have experience in scheduling clinicians who do not report to a specific site daily?

Experience Requirements:

  • Kinnser: 1 year (Preferred)
  • ECIN/Careport: 1 year (Preferred)
  • Insurance verification: 1 year (Preferred)
  • Intake coordination: 1 year (Preferred)

Work Location: In-person



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