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Patient Intake and Scheduling Specialist

2 months ago

Southfield, Michigan, United States Hope At Home Health Care Full time
Job Overview

The Intake/Scheduling Coordinator plays a crucial role in managing the patient intake process, fostering positive relationships with clients and referral sources, and overseeing insurance verification and authorization.

Key Responsibilities

  • Oversee daily operations related to patient referrals and intake.
  • Ensure adherence to all relevant state, federal, and intake regulatory standards for home health and hospice services.
  • Assist in the development and implementation of enhanced operational procedures to facilitate patient admissions in line with established policies.
  • Build and maintain strong relationships with existing and potential referral sources.
  • Facilitate a smooth transition for patients into home care by preparing for care initiation and coordinating with various service providers.
  • Maximize third-party reimbursements through active participation in insurance verification and authorization processes.
  • Provide insights during strategic planning, identifying opportunities for service enhancements to better meet client needs.
  • Maintain a thorough understanding of Agency contractual agreements to ensure patient admissions comply with contract stipulations.
  • Stay informed about community resources and assist referral sources in accessing these resources when services are not provided by the Agency.
  • Support the scheduling and management of patient visits under the guidance of the Executive Director and Clinical Service Coordinator.
  • Assist in the orientation process for new staff members as needed.
  • Perform liaison duties as assigned by the Executive Director.
  • Participate in the after-hours on-call rotation as designated by the Clinical Service Coordinator.

Qualifications

  • A minimum of three to five years of experience in the healthcare sector, preferably in home care.
  • Familiarity with home health and hospice regulations, eligibility criteria, and private payer practices.
  • Exhibit strong communication, negotiation, and public relations skills.
  • Demonstrate independence, organizational skills, assertiveness, adaptability, and teamwork in fulfilling job responsibilities.

Job Type: Available in both part-time and full-time options

Healthcare Environment:

  • Medical office setting

Medical Specialties:

  • Home Health Services

Work Schedule:

  • 8-hour shifts
  • Daytime hours

Application Questions:

  • Do you possess knowledge of home health and hospice regulations, eligibility, and private payer practices?
  • Do you have experience in scheduling clinicians who do not report to a specific site daily?

Experience:

  • Kinnser: 1 year (Preferred)
  • ECIN/Careport: 1 year (Preferred)
  • Insurance verification: 1 year (Preferred)
  • Intake coordination: 1 year (Preferred)

Work Location: In-person