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Radiology Scheduling Patient Access Representative
2 months ago
Job Overview
The Patient Access Representative plays a vital role in assisting and guiding patients, healthcare providers, and medical office personnel in navigating healthcare services. This position is focused on delivering an outstanding experience through various communication channels, including phone calls, online chat, and email.
Key Responsibilities
- Evaluate and address service inquiries from members, providers, and other stakeholders while maintaining a professional demeanor.
- Collaborate with internal and external teams to provide accurate information regarding benefits, eligibility, and billing processes.
- Proactively identify and resolve customer issues, ensuring positive outcomes and satisfaction.
- Document all interactions with customers in compliance with established guidelines.
- Assist with administrative tasks, including enrollment record updates and providing coverage explanations.
- Facilitate claims resolution by coordinating with relevant departments.
- Maintain productivity and adhere to scheduled work hours.
Benefits of Working at Corewell Health
- Comprehensive benefits package tailored to support your financial and health needs.
- Access to an on-demand pay program.
- Discounts on various services and products.
- Options for identity theft protection and insurance plans.
- Retirement savings options with employer contributions.
Qualifications
Required:
- High School Diploma or equivalent.
- Minimum of 1 year of relevant experience in a related field.
Preferred:
- Associate's Degree.
About Corewell Health
At Corewell Health, we are dedicated to providing personalized healthcare to our patients and communities. Our team is composed of innovative and collaborative professionals committed to improving health outcomes and fostering a supportive environment.
