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Patient Services Coordinator

2 months ago

Southfield, Michigan, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled Patient Services Representative to join our team at Great Expressions Dental Centers. As a Patient Services Representative, you will play a critical role in delivering exceptional patient experiences through timely, accurate, and professional follow-up and resolution to patient complaints, problems, issues, and general inquiries.

Key Responsibilities
  • Provide detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate systems.
  • Independently resolve or escalate issues affecting patient complaints and issues to the Patient Services Team Lead and Supervisor.
  • Assist patients in responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner.
  • Facilitate the resolution of patient clinical issues with the Patient Services Manager.
  • Perform communication and follow-up processes related to customer service and ensure such activities are submitted timely, tracked, trended, and reported to key stakeholders.
  • Track trends of patient service encounters and recommendations for resolutions of the issues and findings for the Team Lead and Supervisor.
  • Maintain an understanding of services provided by providers in each region.
  • Perform other duties as needed and assigned by the Manager.
Requirements
  • Know, understand, incorporate, and demonstrate the Great Expressions Mission, Vision, and Values in behaviors, practices, and decisions.
  • Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Great Expressions Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
  • Efficiently type, talk, and navigate multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.
  • Ability to work well in a team-oriented environment.
  • Excellent organizational and time management skills.
  • Excellent written and verbal communication skills required.
  • Previous dental or medical billing experience preferred.
  • Proficiency in Microsoft Outlook and Excel.
About Great Expressions Dental Centers

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences. Now, we're entering a new era of transformation, and we want you to be a part of it. Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes. We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected. At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.