Client Relations Specialist

2 weeks ago

Arlington, Virginia, United States Bloomberg Industry Group Full time

Position Overview:

The Client Service Partner is responsible for developing and implementing service strategies aimed at enhancing user engagement and achieving usage goals for designated accounts.

Key Responsibilities:

  • Acts as the main liaison for users within an established client base, concentrating on boosting user numbers, engagement levels, and contract renewals.
  • Builds enduring relationships with clients while identifying opportunities for additional sales.
  • Continuously assesses account performance and devises strategies for improved engagement.
  • Provides training and support to clients to ensure optimal use of Bloomberg Industry Group products, including onboarding sessions for new personnel at client organizations.
  • Assists clients in setting up alerts, dashboards, and other features.
  • Works closely with Relationship Partners to outline tailored strategies for each account and pinpoint further sales and growth possibilities.
  • Engages in special projects and undertakes other responsibilities as required.

Qualifications:

  • Familiarity with the relevant market (e.g., legal firms, tax and accounting, corporate sectors) is preferred.
  • Demonstrated capability to prioritize accounts and manage various projects and tasks to achieve business objectives and deadlines.
  • Excellent analytical, organizational, and interpersonal communication skills.
  • Willingness to travel within the assigned region.

Education and Experience:

  • A bachelor's degree in business, marketing, sales, or a related field; or equivalent professional experience.
  • 2-4 years of successful experience in sales or account management within a comparable business environment.
  • Prior experience in Account Management is advantageous.

Bloomberg Industry Group is an Equal Opportunity Employer and fully adheres to the principles of Equal Employment Opportunity. The company has implemented an Affirmative Action Program to ensure that all applicants and employees are considered for hiring, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran status, veteran status, or any other classification protected by law.

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