Client Relations Coordinator

2 weeks ago

Arlington, Virginia, United States Arlington County, VA Full time
Salary: $56, $87,089.60 Annually

Location : Arlington, VA

Job Type: Full-Time Permanent

Position Information

Arlington County's Department of Human Services (DHS) is on the lookout for a dedicated Customer Service Specialist to provide a broad range of services within the Public Health Division, specifically supporting the Finance and Administrative Support Services Team. This role will involve utilizing various technological applications to carry out a multitude of technical and administrative tasks in support of the Parent Infant Education (PIE) Program, the School Health Bureau, the Environmental Health Unit, Vital Records, and other division initiatives. The selected candidate will act as the initial point of contact for a diverse clientele, both internal and external, seeking information, referrals, and additional services.

Key Responsibilities:
  • Responding to all incoming calls with a customer-centric approach, identifying the purpose of calls, and either routing them appropriately or addressing client needs directly;
  • Facilitating client intake processes by clarifying procedures, assisting with paperwork, scheduling appointments, and entering necessary demographic and program data into the electronic health record;
  • Managing the Virginia Vital Events and Screening Tracking System (VVESTS) to issue vital records for Virginia residents;
  • Preparing and submitting doctors' orders and physician certifications to healthcare providers;
  • Issuing permits for out-of-state transit, disinterment, reinterment, and non-contagious disease letters to clients;
  • Processing applications for birth, death, marriage, and divorce certificates, ensuring compliance with Virginia Code;
  • Collecting payments for services rendered and providing clients with receipts;
  • Preparing correspondence and assembling materials for mass mailings; and
  • Delivering exceptional customer service, acting as a central access point for all DHS services.
The ideal candidate will possess strong proficiency in various computer software systems, excellent verbal and telephone communication skills, adaptability, sensitivity, and the ability to maintain professionalism in a high-volume, fast-paced customer service setting.

Arlington County DHS is committed to providing client services in an effective, equitable, respectful, and trauma-informed manner. Our team is dedicated to ensuring that clients are approached and engaged in ways that reflect an understanding of cultural identity, gender, racial and ethnic diversity, religious beliefs, physical abilities, cognitive and literacy levels, sexual orientation, and language needs.

Selection Criteria

Minimum Qualifications:
  • Completion of high school or vocational school requirements, a GED certificate, or equivalent; and
  • Some experience in providing administrative support and customer service within a human services context.
Preferred Qualifications: Preference may be given to candidates with experience in a customer service role, familiarity with multiple technology platforms for data entry and updates, and proficiency in Microsoft Word and Excel for creating correspondence and managing sensitive documents.

Special Requirements:

Background Check: A pre-employment criminal records check will be conducted, which may include verification of criminal history, driving records, education, professional licensure, and credit history.

Work Hours: Core work hours are typically between 8:00 am to 5:00 pm, Monday through Friday, with flexibility required due to the nature of Public Health work.

All Customer Service Specialists are eligible for a comprehensive benefits package, including health, dental, vacation, and sick leave, as well as a retirement plan.

Arlington County is dedicated to promoting diversity, equity, access, and inclusion across all services and programs.

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