Client Relations Specialist

2 weeks ago

Arlington, Virginia, United States EagleBank Full time
Overview

At EagleBank, we prioritize Relationships FIRST. As a publicly traded company (NASDAQ - EGBN), our focus is on being Flexible, Involved, Responsive, Strong, and Trusted. We strive to build meaningful connections with our clients, employees, and stakeholders, ensuring we deliver exceptional service consistently.

Our commitment to inclusion, equity, and respect is unwavering. We celebrate diversity and actively seek opportunities to learn from each other's experiences. We recognize that our employees are vital to fostering relationships, and we invest in their growth and well-being. Employee engagement is encouraged through resource groups, mentorship initiatives, community involvement, and scholarship opportunities for ongoing education. We offer a range of benefits, including maternity and parental leave, wellness discounts, healthcare premium sharing, employer contributions to HSA accounts, and 100% matching on 401(k) contributions up to 4%. Our focus is on supporting our internal relationships.

This role requires face-to-face interaction and is exclusively on-site.

Responsibilities

The Customer Service Representative is responsible for establishing, maintaining, and enhancing relationships with both new and existing clients. This role involves delivering high-quality service to internal and external clients through effective and professional communication, both written and verbal. Responsibilities include processing teller transactions accurately and efficiently, resolving basic service inquiries by leveraging a solid understanding of fundamental banking products and services, and referring more complex requests to the appropriate colleagues or departments. A strong grasp of the platform and teller systems is essential.

The representative will proactively and reactively engage with clients to identify additional banking needs, thereby strengthening client relationships and achieving cross-sell objectives. Acting as the primary point of contact for client issue resolution is a key aspect of this role. Compliance with policies, procedures, rules, and regulations is mandatory, along with completing any necessary training for the position.

The Community Banking division encompasses our branch network and Customer Care Center. While we are recognized for our commercial lending, our Community Banking team is dedicated to building relationships that support the business and personal finances of local business owners. We provide comprehensive banking services for our commercial clients, including new account setup and maintenance, cash management solutions, and both in-person and automated transaction services.

The projected annual salary range for this position is $20.04 to $28.26.

Qualifications

REQUIREMENTS:

  • High School Diploma or equivalent.
  • Minimum of 1 year of cash handling experience.
  • At least 2 years of experience in Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking experience.
  • Proficient knowledge of Platform and Teller systems.
  • Professional demeanor when interacting with internal and external customers.
  • Familiarity with deposit products and services.
  • Understanding of banking regulations, policies, and procedures.
  • Basic proficiency in MS Office applications.

If you do not meet all the requirements, we still encourage you to apply if you believe you are a suitable candidate for our community. We are always interested in connecting with individuals who resonate with our mission and values. Should you not be selected for this position, your resume will remain on file for future opportunities. Note: You can update your resume as needed.

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