Client Relations Specialist
2 months ago
Company Overview: ABC Imaging is a leading global provider of Printing and Media solutions, delivering comprehensive visual services to Fortune 500 companies around the world.
Position Overview: We are in search of a dedicated and skilled Customer Service Representative with a background in the printing sector, who will play a vital role in our operations.
Key Responsibilities:
- Monitor and manage incoming job requests from various channels including email and fax.
- Accurately categorize customer tickets according to established company protocols.
- Address client inquiries and issues promptly and professionally.
- Clarify job complexities and scheduling before delegating tasks to operators.
- Engage with clients to discuss job specifications, timelines, and budget considerations.
- Verify the accuracy of information received from incoming communications.
- Document jobs upon completion and ensure proper shipping procedures are followed.
- Maintain a tidy and organized front desk area at all times.
- Exhibit strong multitasking abilities while maintaining focus on priorities.
- Assist customers at the front counter as required.
- Handle incoming phone calls efficiently.
- Keep track of supply inventory to ensure availability.
- Provide support to production staff as necessary.
- Perform additional tasks as directed by management.
Qualifications:
- Experience in the printing industry is essential.
- Background in a call center environment is preferred.
- Inside sales experience is advantageous.
- Exceptional organizational skills and attention to detail are required.
- Proven ability to enhance service offerings.
- Knowledge of revenue growth strategies is beneficial.
- Familiarity with prepress and offset printing processes.
- Solution-oriented mindset with efficient problem-solving skills.
- Effective communication abilities are a must.
- Strong customer service experience is essential.
- Proficiency in MS Office applications.
- Experience with graphic design software such as InDesign, Illustrator, and Photoshop is preferred.
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