Client Relations Specialist

2 months ago


Arlington, Virginia, United States ABC Imaging Full time

Company Overview: ABC Imaging is a leading global provider of Printing and Media solutions, delivering comprehensive visual services to Fortune 500 companies around the world.

Position Overview: We are in search of a dedicated and skilled Customer Service Representative with a background in the printing sector, who will play a vital role in our operations.

Key Responsibilities:

  • Monitor and manage incoming job requests from various channels including email and fax.
  • Accurately categorize customer tickets according to established company protocols.
  • Address client inquiries and issues promptly and professionally.
  • Clarify job complexities and scheduling before delegating tasks to operators.
  • Engage with clients to discuss job specifications, timelines, and budget considerations.
  • Verify the accuracy of information received from incoming communications.
  • Document jobs upon completion and ensure proper shipping procedures are followed.
  • Maintain a tidy and organized front desk area at all times.
  • Exhibit strong multitasking abilities while maintaining focus on priorities.
  • Assist customers at the front counter as required.
  • Handle incoming phone calls efficiently.
  • Keep track of supply inventory to ensure availability.
  • Provide support to production staff as necessary.
  • Perform additional tasks as directed by management.

Qualifications:

  • Experience in the printing industry is essential.
  • Background in a call center environment is preferred.
  • Inside sales experience is advantageous.
  • Exceptional organizational skills and attention to detail are required.
  • Proven ability to enhance service offerings.
  • Knowledge of revenue growth strategies is beneficial.
  • Familiarity with prepress and offset printing processes.
  • Solution-oriented mindset with efficient problem-solving skills.
  • Effective communication abilities are a must.
  • Strong customer service experience is essential.
  • Proficiency in MS Office applications.
  • Experience with graphic design software such as InDesign, Illustrator, and Photoshop is preferred.


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