Branch Administrative Coordinator
1 week ago
Role Overview: The Branch Administrative Coordinator will oversee the efficient processing of branch documentation with precision and promptness. This role also entails managing the company's phone communications, addressing customer inquiries, and appropriately directing calls.
Key Responsibilities:
- Accurate data entry and processing of branch-related documents
- Direct engagement with field staff from various branch locations
- Responding to customer questions and concerns
- Gaining proficiency in a range of field concepts, practices, and procedures
- Achieving weekly processing targets
- Professionally handling the Customer Service phone line (averaging 40 calls daily)
- Efficiently routing and distributing incoming customer calls
- Performing general office tasks
To excel in this position, candidates must effectively perform each essential duty. The following qualifications represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Core Competencies & Skills:
- Collaborative team player with a friendly and enthusiastic demeanor
- Ability to prioritize tasks and meet deadlines
- Excellent communication abilities
- Strong work ethic and reliability
- Good numerical aptitude
- Proficient computer skills, particularly in Microsoft Excel, Word, and Outlook
Experience:
- 2-4 years of experience in business or customer service roles
Education:
- High School Diploma or equivalent
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