Client Relations Supervisor
2 weeks ago
Position Summary:
The Customer Service Manager (CSM) plays a crucial role in establishing new client accounts, conducting initial reviews of customer invoices, and assessing vendor invoices related to network services. The CSM collaborates closely with IT Product/Services teams, Finance departments, customers, and vendors to ensure the billing process for all IT products and services is executed efficiently and accurately.
Key Responsibilities:
- Manage and process intricate orders from Network Account Managers and other teams, ensuring all customer-facing documentation related to service orders is created and finalized. This includes overseeing the Opentext mailbox services for which the CSM provides ordering, implementation, and first-level support.
- Handle and resolve disputes regarding network service vendor invoices directly with vendors, coordinating with the Finance team to secure necessary credits.
- Lead monthly reconciliation meetings for network service vendor invoices with Network Account Managers and relevant AAMVA Products/Services stakeholders.
- Coordinate with all relevant departments to initiate or terminate customer billing for network services and other AAMVA IT products/services.
- Conduct thorough reviews of new customer billing prior to the issuance of final invoices to prevent any billing discrepancies.
- Participate in monthly meetings to review accounts receivable, follow up with customers, and escalate issues to the second level of accounts receivable collections as required.
- Work in conjunction with prospective customers and AAMVA internal teams on contracts and implementations.
- Assist in the coordination and revision of catalogs for both Government and Private Sectors as necessary.
- Support and facilitate the onboarding process for new customers and services.
- Develop and maintain a comprehensive understanding of AAMVA IT products and services.
Direct Reports: None
Qualifications:
Education: A two or four-year college degree or equivalent professional experience.
Required Knowledge, Skills, and Abilities:
- Proven experience in managing billing processes for IT products/services, including telecommunications and data exchange applications.
- Excellent written and verbal communication skills.
- Strong self-motivation and the ability to work independently.
Disclaimer: This job description reflects management's assignment of essential functions and does not restrict the tasks that may be assigned.
AAMVA is an Equal Opportunity Employer/Veterans/Disabled.
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