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Client Relations Supervisor

2 months ago

Arlington, Virginia, United States American Association of Motor Vehicles Full time
Job Overview

Position Summary:

The Customer Service Manager (CSM) plays a pivotal role in establishing new client accounts, conducting initial reviews of customer invoices, and assessing relevant vendor invoices related to network services. The CSM collaborates closely with IT Product/Services teams, Finance departments, customers, and vendors to ensure the billing processes for all IT products and services are executed efficiently and accurately.

Key Responsibilities:

  1. Manage and oversee intricate orders from Network Account Managers and other teams. Develop and finalize all customer-facing documentation associated with service orders, including support for Opentext mailbox services.
  2. Address and resolve vendor invoice disputes directly with service providers, coordinating with the Finance team on necessary credits.
  3. Lead monthly reconciliation meetings regarding vendor invoices with Network Account Managers and relevant AAMVA Product/Services stakeholders.
  4. Coordinate with various departments to initiate or terminate customer billing for network services and other IT products/services.
  5. Thoroughly review all new customer billing prior to the issuance of final invoices to prevent any billing discrepancies.
  6. Evaluate accounts receivable during monthly meetings, follow up with clients, and escalate issues to second-level collections as required.
  7. Collaborate with potential clients and internal teams on contracts and implementation processes.
  8. Update and manage catalogs for Government and Private Sectors as necessary.
  9. Assist in the onboarding process for new clients and services.
  10. Develop a comprehensive understanding of AAMVA IT products and services.

Direct Reports: None

Qualifications:

Education: A two or four-year college degree or equivalent professional experience.

Required Skills and Competencies:

  • Proven experience in managing billing processes for IT products/services, including telecommunications and data exchange applications.
  • Excellent written and verbal communication abilities.
  • Strong self-motivation and the capacity to work independently.

Disclaimer: This job description is intended to outline the essential functions of the position as assigned by management. It does not limit or restrict the tasks that may be assigned.

AAMVA is an Equal Opportunity Employer/Veterans/Disabled