Patient Scheduling Specialist

4 weeks ago

Denver, Colorado, United States National Jewish Health Full time

Position Overview

At National Jewish Health, we believe in the power of compassionate care. We are currently looking for a Customer Care Appointment Coordinator to become an integral part of our Patient Access team. As a premier respiratory hospital, we are recognized globally for our exceptional treatment of patients with respiratory, cardiac, immune, and related disorders, alongside our pioneering medical research.

This role is crucial as it serves as the initial point of contact for patients embarking on their healthcare journey. Our Customer Care Appointment Coordinators work closely with clinic personnel and other healthcare professionals to ensure a seamless patient experience.

The ideal candidate will excel in a dynamic and engaging environment, demonstrating a keen attention to detail and a commitment to high-quality service. A passion for customer care, combined with strong problem-solving skills and adaptability, is essential for success in this position.

Key Responsibilities

The Customer Care Appointment Coordinator will be responsible for:

  1. Delivering exceptional service to patients, colleagues, physicians, and clinical staff.
  2. Accurately scheduling appointments for new patients across various departments.
  3. Gathering and updating essential patient information, including demographics and insurance details.
  4. Maintaining accurate records in our computer systems regarding patient data and appointments.
  5. Ensuring that the appropriate clinic has the necessary patient information related to their concerns.
  6. Keeping patients informed about their appointment status and managing their schedules effectively.
  7. Collaborating with Admissions, Financial Counseling, and Utilization Management to facilitate successful patient visits.
  8. Coordinating with clinicians to ensure precise appointment scheduling.
  9. Staying informed about NJH clinical operations, insurance protocols, and relevant medical terminology.
Core Competencies

Successful candidates will demonstrate:
  1. Accountability: Taking ownership of responsibilities and contributing positively to team goals.
  2. Adaptability: Effectively managing changes in work duties and environments.
  3. Attention to Detail: Completing tasks with thoroughness and precision.
  4. Customer Focus: Prioritizing the needs and perspectives of patients in all interactions.
  5. Decision Making: Analyzing information to make informed choices.
  6. Communication Skills: Conveying information clearly and engagingly.
  7. Team Collaboration: Working constructively with colleagues to achieve shared objectives.
Qualifications

  1. Education: High School Diploma or equivalent required.
  2. Experience: A minimum of one year in customer service is required; experience in patient scheduling or healthcare call centers is preferred.
  3. Language Skills: Bilingual candidates, particularly those fluent in Spanish, are highly desirable.
Compensation and Benefits

The salary for this position starts at $21.00 per hour, with an additional $1.00/hour for bilingual candidates. National Jewish Health offers a comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Retirement Plans
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Short and Long-Term Disability Insurance
  • Life Insurance and Accidental Death & Dismemberment (AD&D)
  • Voluntary Benefits, including Accident Insurance and Critical Care coverage
  • Paid Sick and Vacation Time
  • Wellness Programs
  • Legal Assistance Plans

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