Patient Experience Specialist

3 days ago


Denver, Colorado, United States Serenity Healthcare Full time
Job Title: Patient Experience Specialist

We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Responsibilities:
  • Be the expert on TMS and Ketamine, with training and studies provided
  • Ownership for all patients on your provider's schedule
  • One on one meetings with patients to connect treatment solutions to their individual needs
  • Support healing through education, connection, and focus on TMS and Ketamine
Qualifications:
  • High School Diploma or GED
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
Benefits:
  • Accelerated healthcare career growth – rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options

We offer a competitive hourly rate of $22/hour. If you are passionate about helping others and have a strong desire to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity.



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