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Patient Access Specialist
2 months ago
Job Summary
Denver Health is seeking a highly organized and detail-oriented Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing all components of patient registration and discharge into the EPIC system. This includes entering charges for services, data entry, and chart breakdowns. You will also prepare daily cash deposits, perform routine office tasks, and maintain logs. Additionally, you will provide customer service, answer telephones, and serve as a clerical support to nursing and counseling staff.
Key Responsibilities
- Answer telephone inquiries and screen calls to route them to the appropriate staff member.
- Collect co-payments, point-of-service payments, deposits, and other payments, and issue receipts and balance cash drawers.
- Verify and update patient demographics information and billing insurance information for new and existing patients.
- Coordinate bed assignments, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors.
- Call insurance companies for treatment authorization and benefit information.
- Disseminate direct admit information to other Patient Access personnel for proper screening and insurance verification.
- Maintain quality assurance scores of 98% or higher in conjunction with department expectations.
Requirements
- No high school diploma and/or GED required.
- No experience required.
Preferred Qualifications
- Organization and attention to detail.
- Effective communication.
- Ability to problem solve.
- Ability to prioritize workflow and determine priority.
- Ability to demonstrate professional work behavior by following Denver Health guidelines/policies.
- Ability to multi-task and handle a high volume of tasks at one time.
- Ability to enter data quickly and accurately.
- Ability to complete daily work by the end of the shift.
- Ability to work collaboratively with a team.
- Ability to type 25 wpm.
- Knowledge of Microsoft Office Suite.
- Familiarity with Epic.
Benefits
- Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans.
- Free RTD EcoPass (public transportation).
- On-site employee fitness center and wellness classes.
- Childcare discount programs & exclusive perks on large brands, travel, and more.
- Tuition reimbursement & assistance.
- Education & development opportunities including career pathways and coaching.
- Professional clinical advancement program & shared governance.
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program.
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.
