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Patient Access Representative II
2 months ago
We are seeking a highly organized and detail-oriented Patient Access Representative II to join our team at National Jewish Health. As a key member of our healthcare team, you will be responsible for scheduling patient appointments, collecting demographic and insurance information, and maintaining effective communication with patients and clinical staff.
Key Responsibilities- Scheduling Patient Appointments: Schedule new patient appointments using symptoms and clinical information collected, ensuring timely and accurate scheduling.
- Collecting Patient Information: Collect all necessary patient demographic, insurance, and clinical information, and update changes as needed.
- Communicating with Patients and Staff: Maintain effective communication with patients, clinicians, and departments to ensure scheduling is performed with the highest level of customer service.
- Problem-Solving and Conflict Resolution: Act as a problem solver with patients, clinicians, and departments to resolve scheduling issues and ensure continuity of appointments.
- Knowledge and Expertise: Maintain a high level of knowledge regarding NJH clinical operations, insurance procedures, and clinical terminology and coding practices.
- Education: High school graduate or equivalent preferred; Associates degree in business, nursing, or healthcare administration preferred.
- Work Experience: A minimum of two (2) or more years of recent and related experience in a healthcare or customer service environment required.
- Special Training, Certification, or Licensure: None required.
- Medical Plans, Dental Plans, and Vision Insurance
- Retirement Plan
- FSA and HSA
- Short and Long Term Disability
- Life Insurance and AD&D
- Voluntary Benefits
- Sick and Vacation Paid Time Off
- Wellness Program
- Legal Plan
