Insurance Customer Support Specialist
2 weeks ago
Krick Insurance Agency is seeking a motivated and personable Customer Service Representative to enhance our client interactions. As a vital member of our team, you will serve as the initial point of contact for our clients, ensuring they receive exceptional service.
Key Responsibilities:
- Process change requests for existing clients.
- Issue certificates of insurance, identification cards, and other necessary documents.
- Respond promptly to client inquiries via phone and email.
- Evaluate customer complaints and propose effective solutions.
- Understand and communicate the company's insurance policies and products accurately.
- Manage payments and maintain precise records related to client policies.
- Distribute newsletters, emails, and other communications to clients.
- Assist in promoting new products and policies.
- Provide potential clients with information regarding price quotes.
Qualifications:
- Exceptional organizational abilities.
- Patience and a calm demeanor.
- Strong verbal and written communication skills.
- Ability to retain and recall detailed information.
- Proficiency in navigating an Agent Management system, along with knowledge of Microsoft Outlook, Word, and the internet.
- Professional appearance and conduct.
- Capability to meet deadlines while handling detailed information accurately.
- Genuine passion for customer service and a positive attitude in all interactions.
- Minimum of 1 year of office experience.
- Property & Casualty license in the state of MN is advantageous, but training is available for the right candidate.
Job Type:
Part-time and/or full-time opportunities available.
Compensation:
$18.00 per hour.
Your Future:
If you are seeking a career that provides flexibility, stability, and competitive pay, consider the opportunities available in the insurance sector. Independent insurance agents play a crucial role in safeguarding clients by offering tailored home, auto, business, life, and health insurance solutions. Unlike captive agencies, we provide clients with a diverse range of policy options from multiple insurance providers, ensuring they receive the best coverage at competitive rates. The demand for skilled insurance professionals continues to rise, making this an excellent career choice.
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