Automotive Customer Service Specialist

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Lexus of Maplewood Full time

Lexus of Maplewood is seeking a dedicated Automotive Customer Service Specialist. This essential position serves as a bridge between our valued clients and skilled technicians, ensuring clear communication regarding vehicle service recommendations. You will be actively engaged in the Service Lane, delivering outstanding service and expert advice to maintain our customers' vehicles in optimal condition.

About Us:
The Ed Napleton Automotive Group proudly represents over 25 brands and operates more than 50 dealerships across seven states, supported by a robust team of over 3,500 employees nationwide.

What We Provide:

  • Competitive salary ranging from $55,000 to $85,000 annually, dependent on experience and performance
  • Comprehensive Medical, Dental, and Vision Insurance
  • 401k plan along with additional benefits
  • Accrued Vacation Time
  • Exclusive discounts on products, services, and vehicles
  • Ongoing training and development with industry specialists
Key Responsibilities:
  • Collaborate with customers to address all vehicle maintenance requirements
  • Prepare repair orders with full transparency regarding costs and timeframes
  • Maintain exceptional and timely communication, keeping customers informed throughout the service process
  • Engage regularly with Technicians and Parts departments to ensure efficient completion of tasks
  • Demonstrate a positive attitude and strong work ethic with both customers and colleagues
  • Utilize advanced Fixed Operations Technology
Qualifications:
  • Outstanding Customer Service Skills - mandatory
  • Technologically adept - ability to learn and use technology - preferred
  • Prior experience as an Automotive Service Advisor - preferred, but not essential
We are an equal opportunity employer and uphold a commitment to diversity and inclusion, prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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