Business Support Specialist

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Inside Talent Full time
Business Support Specialist - Direct Operations

As a Business Support Specialist, you will deliver exceptional sales assistance and customer service for enterprises that directly ship products from the various manufacturers represented by our organization.

Your responsibilities will include:

  • Fostering and sustaining outstanding relationships with suppliers and clients.
  • Processing and managing customer orders with manufacturers, ensuring timely shipment and delivery through consistent communication via various channels.
  • Collaborating closely with sales teams to provide assistance with pricing inquiries, quotations, sample requests, and addressing quality concerns.
  • Facilitating the expediting of orders as necessary.
  • Handling supplier invoices for prompt payment processing.
  • Generating and dispatching invoices to clients.
  • Creating and sending diverse communications to clients, including pricing updates and quotes.
  • Negotiating costs and shipping timelines with suppliers.
  • Collecting freight rates and coordinating shipments from multiple manufacturers to clients.
  • Assisting in resolving quality issues reported by clients with suppliers.
  • Providing backup support for customer service operations related to warehouse and distribution activities.
  • Compiling and presenting quarterly sales data to management.
  • Proficiency in Microsoft Office Suite (Word and Excel) and familiarity with Windows XP is preferred.
  • Experience with DI "Inform" software is advantageous; training will be provided.
  • Exemplary interpersonal skills, teamwork, a positive demeanor, strong work ethic, integrity, self-motivation, and attention to detail are essential for thriving in a professional corporate environment.
  • Knowledge of website management, blogging, and social media is beneficial but not mandatory.

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