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IT Support Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States State of Minnesota Full time

Position Title: IT Support Specialist

Job Classification: Information Technology Specialist 1

Agency: State of Minnesota IT Services

  • Job ID: 77966
  • Location: St. Paul
  • Telework Eligibility: Yes - #LI-Onsite
  • Employment Type: Full-Time
  • Employment Status: Limited
  • Eligibility: Open to all qualified job seekers
  • Hiring Agency/Seniority Unit: Minnesota IT Services
  • Division/Unit: Department of Public Safety/Bureau of Criminal Apprehension
  • Work Schedule: Day Shift
  • Work Days: Monday - Friday
  • Travel Requirements: Yes - up to 10%
  • Salary Range: $36.14/hour; $50,279 - $75,460 annually
  • Classified Status: Unclassified
  • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
  • End Date: 06/20/2027
  • FLSA Status: Nonexempt

Overview:

The State of Minnesota is dedicated to fostering a diverse and inclusive workforce. Employees play a vital role in shaping policies and delivering essential services that enhance the quality of life for all residents. The organization invests in its workforce through comprehensive benefits, support resources, and professional development opportunities.

This role supports the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). The Minnesota IT Services (MNIT) BCA is responsible for providing extensive IT operations, support services, custom application development, and specialized business support functions for law enforcement services.

Key Responsibilities:

  • Build, deploy, and maintain computer systems.
  • Provide support for PCs, mobile devices, and software applications.
  • Address inquiries regarding application functionalities and issues.
  • Assist users with BCA-specific software.
  • Conduct hardware installation and maintenance.
  • Configure TCP/IP networks.
  • Administer user accounts within the BCA.
  • Collaborate with technical staff and external vendors.

Position Requirements:

To qualify, candidates must demonstrate the following:

  • At least one year of IT experience in desktop support.
  • Experience with personal computers and mobile devices.
  • Familiarity with server/client applications.
  • Basic understanding of TCP/IP networking.
  • Strong communication skills, both verbal and written.
  • Excellent customer service abilities, including active listening and problem-solving.

An associate's degree or higher in Information Technology or a related field can substitute for one year of experience.

Preferred Qualifications:

  • Experience in enterprise support.
  • In-depth knowledge of system hardware.
  • Understanding of networking infrastructure.

Physical Requirements:

This position involves regular lifting and moving of equipment such as desktops, monitors, and laptops, with the ability to lift up to 40 lbs.

Additional Information:

Successful candidates must pass all legally required background checks prior to employment, which may include criminal history, reference checks, and education verification.

Equal Opportunity Employer:

The State of Minnesota is committed to diversity and prohibits discrimination against qualified individuals based on various factors. Reasonable accommodations will be provided to qualified applicants with disabilities.