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Technical Support Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing technical support to end-users at 3M Corporate Headquarters as well as those remotely based across North America.

Key Responsibilities
  • Provide on-site technical support for end-users at 3M.
  • Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Resolve technical problems in a timely and efficient manner to minimize downtime.
  • Install, configure, and maintain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices.
  • Communicate technical information to end-users in a clear and concise manner.
  • Collaborate with other IT teams to resolve complex technical issues.
  • Document all technical support activities in the ticketing system.
  • Contribute to the development of knowledge articles and other support documentation.
  • Participate in the testing and deployment of new hardware and software.
  • Stay current with emerging technologies and industry trends.
Requirements
  • High school diploma or equivalent required; technical degree or certification preferred.
  • 1+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware.
  • Knowledge of networking and telecommunications technologies.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Ability to lift and move computer equipment weighing up to 50 pounds.