Customer Support Specialist

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Beacon Hill Full time

Position Overview:
Beacon Hill is in search of a dedicated Customer Service Representative who will serve as a vital resource for addressing customer inquiries and resolving issues with empathy and professionalism.

Work Environment:
This position is primarily remote, with occasional requirements for on-site presence. A strong commitment to reliability is essential.

Location:
Hybrid work model with some on-site responsibilities.

Working Hours:
Shifts are generally scheduled between 7:00 AM and 6:00 PM CST, Monday through Friday.

Key Responsibilities:

  • Deliver compassionate and precise responses to inquiries from customers, financial professionals, channel partners, and distributors through various communication channels.
  • Assist clients in initiating insurance claims.
  • Clarify and resolve intricate issues related to claims, policies, or accounts.
  • Achieve or surpass call center performance metrics while ensuring a superior customer experience.
  • Participate in cross-training for additional product lines after completing initial training.

Qualifications:

  • Demonstrated customer service orientation with a collaborative approach.
  • Strong active listening skills and professional communication abilities.
  • Exceptional verbal and written communication skills.
  • Self-driven, punctual, and reliable.
  • Ability to maintain confidentiality and trustworthiness.
  • Proficient in computer usage, capable of navigating multiple systems, and possessing strong typing skills.
  • Effective time management and multitasking skills in a dynamic call center setting.
  • Strong retention of information and problem-solving capabilities.
  • Eagerness to learn and develop within the organization.

Technical Requirements:

  • Stable wired internet connection (not Wi-Fi) with service from fiber, cable, or DSL.
  • Internet speed: Minimum download speed of 25 Mbps (100 Mbps preferred) and upload speed of 5 Mbps (10 Mbps preferred).

Physical Requirements:

  • Availability to work a minimum of 40 hours weekly.
  • Ability to use a keyboard, mouse, and computer for extended periods.
  • Capability to engage in phone communication for significant durations.
  • Physical dexterity for tasks such as handwriting and document manipulation throughout the workday.


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