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Operations Support Specialist

2 months ago

GondrecourtleChâteau, Grand Est, United States U.S. Bank Full time

Job Summary

U.S. Bank is seeking a highly skilled and detail-oriented Operations Support Specialist to join our team. As an Operations Support Specialist, you will provide production support to multiple groups within Operations Services or enterprise wide. This is a cross-functional position that requires a strong understanding of operational systems and the ability to interact with multiple internal partners.

Key Responsibilities

  • Execute a variety of routine tasks within multiple operational systems
  • Interact with multiple internal partners to resolve issues and provide support
  • Research exceptions and escalate issues to management as appropriate
  • May have the opportunity to recommend and implement developed processing improvements within production

Requirements

  • High school diploma or equivalent
  • One to two years of related work experience
  • Thorough knowledge of applicable bank and department policies, procedures, products and support systems
  • Proven commitment to high quality customer service
  • Ability to work well with external and internal customers
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment
  • Ability to identify, analyze and resolve exceptions through data interpretation
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Effective verbal and written communication skills

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO Statement

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.