Customer Support Professional
1 week ago
This role is an excellent opportunity to provide exceptional customer service, resolve customer complaints, and promote our products and services.
Key Responsibilities- Resolve customer complaints by exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
- Verbal and written communication skills
- Attention to detail
- Customer service skills
- Interpersonal skills
- Ability to work independently and manage one's time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Microsoft Word and PowerPoint
- High school diploma or GED
- 5-7 years customer service related experience
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