Business Development Manager
3 weeks ago
We're a pioneering company on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work, and we're building a system of intelligence that connects AI with knowledge.
Job Title: Enterprise Customer Success Manager
Job Summary
We're seeking an experienced Enterprise Customer Success Manager to join our growing team. As a key member of our customer success organization, you will be responsible for driving growth, retention, and adoption of our platform among our enterprise clients.
Key Responsibilities
- Develop and execute strategies to drive growth, retention, and adoption among our enterprise clients
- Collaborate with cross-functional teams to ensure seamless handoffs and effective communication with customers
- Identify trends, patterns, and areas for improvement based on customer feedback
- Conduct regular check-ins with customer stakeholders to address questions, issues, and strategic objectives
- Provide training and coaching to customers on how to leverage Glean's suite of products best
Requirements
- 3-7 years of experience in a similar role within an international B2B SaaS company
- Proven track record of attaining targets in Enterprise Customer Success
- Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, and Glean
- Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders
- Familiarity with Value Selling and ability to conduct deep discovery with customers
- Demonstrated project management experience, including planning, execution, and stakeholder management
What We Offer
- Competitive compensation: $110,000 - $170,000 annually
- Medical, Vision, and Dental coverage
- Flexible work environment and time-off policy
- 401k
- Company events
- Home office improvement stipend when you first join
- Annual education stipend
- Wellness stipend
- Healthy lunches and dinners provided daily
Why Join Us?
We're a diverse bunch of people who are passionate about making a difference in the world. We're committed to creating an inclusive and diverse company culture where everyone feels welcome and valued. If you share our values and are excited about this opportunity, please don't hesitate to apply.
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