Sales Support Supervisor

1 week ago


Glendale, Arizona, United States Melissa Full time
About Melissa: For over four decades, Melissa has been a leader in the footwear sector, blending style, creativity, and eco-friendliness. Our renowned jelly shoes symbolize innovation, having collaborated with iconic designers such as Karl Lagerfeld, Jean-Paul Gaultier, Jason Wu, and Vivienne Westwood. We take pride in being 100% vegan, cruelty-free, and dedicated to environmental sustainability, with all our footwear crafted from at least 30% recycled materials.

We are in search of a dedicated and enthusiastic Sales Support Supervisor to enhance our operations. If you have a passion for fashion, sustainability, and team leadership, this role is tailored for you.

Key Responsibilities: As a Sales Support Supervisor at Melissa, you will:
  • Drive Sales Performance: Meet and surpass individual and store performance metrics, contributing to the overall success of the establishment.
  • Inspire and Lead: Encourage and direct the sales team, nurturing a culture of continuous improvement and high productivity.
  • Monitor Fashion Trends: Stay informed about industry trends and market dynamics, sharing valuable insights with the team to enhance customer engagement.
  • Provide Outstanding Service: Ensure every customer interaction embodies Melissa's dedication to exceptional service and quality, addressing any concerns promptly and effectively.
  • Foster Client Relationships: Build and maintain strong customer connections, utilizing tools to promote repeat business.
  • Uphold Store Standards: Collaborate with management to ensure the store is consistently safe, well-organized, and reflective of our brand's visual identity.
  • Oversee Operations: Manage cash handling procedures, assist with inventory management, and ensure compliance with operational policies.
  • Training and Development: Provide continuous training to staff, ensuring they possess the necessary skills and knowledge to excel in their roles.

Qualifications:
  • Demonstrated experience in a retail management position, ideally within the fashion sector.
  • Strong leadership abilities with a talent for motivating and inspiring a team.
  • A genuine passion for fashion, sustainability, and customer service.
  • Willingness to work flexible hours, including evenings and weekends.
  • Excellent communication and organizational capabilities.

What We Offer:
  • Competitive Compensation: Hourly wage based on experience, along with attractive sales commissions.
  • Career Advancement: Opportunities for professional growth within Melissa.
  • Employee Benefits: Enjoy exclusive discounts on Melissa products.
  • Professional Development: Access to training programs designed to enhance your career.


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