Sales Associate III

3 days ago

Glendale, Arizona, United States Coach Full time
About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in.

We are a leading New York design house of modern luxury accessories and lifestyle collections. Our heritage of fine leather goods and custom fabrics, combined with our commitment to the customer experience, has made us a prominent brand in the industry.

Job Summary

We are seeking a Sales Associate to join our team at our [SHOPPING CENTER NAME] store in [CITY, STATE]. As a Sales Associate, you will be responsible for delivering exceptional customer service, developing product knowledge, and achieving sales goals.

Key Responsibilities
  • Deliver renowned and authentic service that creates a Modern Luxury customer experience
  • Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
  • Achieve and exceed sales goals through sales strategies, clienteling, sourcing new customers, and maintaining and building productive long-term relationships with existing customers
  • Support an environment of teamwork, trust, and collaboration with peers, customers, and supervisors
  • Build credibility and trust as a personal stylist and fashion expert by staying current with market competition, industry, fashion trends, and customer shopping behaviors; share with customers as appropriate
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet)
  • Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor, and meet moderate stockroom lifting and store climbing requirements
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays
Competencies

We are looking for individuals who possess the following competencies:

  • Courage: Does not hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

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