Retail Operations Supervisor

6 days ago


Glendale, Arizona, United States Victoria's Secret Full time
Job Summary

The Customer Experience Lead is a key role within Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This position requires a values-based leader who can motivate and direct associates on the sales floor, while also supporting operational excellence through visual standards, payroll management, and merchandise availability.

Key Responsibilities
  • Customer Experience: Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Associate Development: Conduct associate observations and coaching to ensure associates are equipped to provide excellent customer service.
  • Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability to drive sales and profitability.
  • Leadership: Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
  • Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
  • Policy and Procedures: Demonstrate and lead company policy and procedures.
Requirements
  • Passion for Victoria's Secret Brand: Demonstrates a genuine passion for the Victoria's Secret brand and its values.
  • Merchandising Skills: Demonstrates excellent merchandising skills, including visual merchandising standards.
  • Business Acumen: Reviews business reports and insights, taking immediate and deliberate action to achieve results.
  • Self-Awareness: Has a sense of self-awareness, with an interest in seeking feedback to improve and develop.
  • Communication Skills: Ability to influence cross-functional partners in informal and formal settings.
  • Availability: Ability to work nights, weekends, and a flexible schedule.
  • Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
  • Technical Skills: Ability to use technology, including headsets, mobile devices, and computers.
Preferred Qualifications
  • 1 Year of Retail Experience: Preferred experience in a retail environment.
  • Leadership Experience: Experience directing other individuals in the performance of their job duties.
Compensation

Minimum Salary: $18.50
Maximum Salary: $23.25

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.



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