Enterprise Customer Success Manager

7 days ago


Étreux, Hauts-de-France, United States Localizationacademy Full time

**Job Title:** Enterprise Customer Success Manager

At Localization Academy, we are seeking a highly skilled Customer Success Manager to join our team. This role is critical in driving customer satisfaction and growth through effective account management and strategic planning.

**Company Overview:**
We pride ourselves on delivering innovative AI-driven enterprise translation solutions that empower global organizations to achieve impactful outcomes. Our platform integrates advanced AI technology with human expertise to provide scalable multilingual digital experiences.

**Key Responsibilities:**

  • Serve as the primary point of contact for key customer accounts, ensuring their success and satisfaction with our platform.
  • Foster and maintain robust relationships with stakeholders, acting as a trusted advisor on product utilization and industry best practices.
  • Conduct regular communication and Quarterly Business Reviews (QBRs) to evaluate account health and uncover growth opportunities.
  • Identify and pursue upselling and cross-selling opportunities for additional services or features.
  • Collaborate with Account Executives to synchronize customer strategies and enhance overall success.
  • Monitor customer engagement and satisfaction metrics, proactively addressing any concerns.

**Required Skills and Qualifications:**
  • 5+ years of experience in customer success, account management, or similar roles, preferably in SaaS or language services.
  • Demonstrated success in managing customer accounts and driving satisfaction, retention, and growth.
  • Strong communication and interpersonal abilities, effective in building relationships with stakeholders at all levels.

**Estimated Salary:** $95,000 per year
**Benefits:*** Comprehensive medical, dental, and vision insurance,
* 401(k) matching,
* Flexible time off,
* Monthly lifestyle benefit stipend,
* Paid parental leave after six months of employment,
* Additional coverage for life and disability.

**We are an equal opportunity employer committed to fostering an inclusive workplace where every individual can succeed, irrespective of race, gender, sexual orientation, or other characteristics protected by law.

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