Enterprise Mobility Representative
6 days ago
As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing superior service and ensuring our customers have a positive experience with us.
Compensation Package
The starting salary for this role is $21.46 per hour, with potential to earn up to $31.46 per hour, including shift differentials and monthly bonus opportunities. Average monthly commission bonuses range from $300 to $1400.
Job Description
We are seeking an enthusiastic and detail-oriented Customer Experience Representative to join our team at Boston Logan Airport (BOS). As a key member of our operations team, you will be responsible for providing exceptional customer service, processing transactions efficiently, and ensuring a seamless rental experience for our customers.
Responsibilities:
- Meet and greet customers in a professional, friendly, and timely manner.
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
- Use Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
- Assist customers with directions, maps, local area information, and appropriate service information.
- Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information, and resolution for customers, other branches, and vendors.
Qualifications:
Must be at least 18 years old, have a High School Diploma or GED, and currently hold a valid US driver's license. A minimum of six months of prior customer service experience is also required. We are an equal opportunity employer.
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