Enterprise Customer Success Director
7 days ago
Bynder is a leading digital asset management platform that empowers teams to conquer the chaos of proliferating content, touchpoints, and relationships. Our innovative solutions enable organizations to thrive by unifying and transforming the creation and sharing of assets.
The RoleWe are seeking an experienced Enterprise Customer Success Manager with a strong background in managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions.
Key Responsibilities:- Work with customers to ensure they are getting value, driving outcomes, and ROI from Bynder's Business Solutions.
- Establish strong trusted advisor relationships with key customer stakeholders and consult with customers on the role of DAM in the marketing ecosystem, best practices of strategic DAM delivering content experiences to user communities and to the omnichannel, and how to continuously evolve their Bynder deployment to drive outcomes.
- Drive increased adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems.
- 7+ years of experience in customer success, account management, or a related field, ideally in enterprise SaaS marketing technology.
- Strong understanding of the enterprise and the ability to communicate value at different levels of the organization.
- Experience managing high-value, complex accounts with multiple stakeholders.
We offer a competitive salary of $120,000 per year, 401(k) - dollar for dollar match up to 6%, 100% Company-paid medical, dental, vision, and life coverage for you and your family, unlimited vacation policy, room to advance in a high-growth tech company, commuter benefits, referral bonus plans, and office in Fort Point, near the burgeoning Seaport District.
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