Global Enterprise Customer Success Strategist

7 days ago


Étreux, Hauts-de-France, United States Localizationacademy Full time
Job Overview

We're seeking a skilled Global Enterprise Customer Success Strategist to join our team at Localizationacademy. As a key player in driving customer retention and growth, you'll be responsible for fostering strong relationships with our enterprise clients, ensuring their success with our AI-driven translation solutions.

Key Responsibilities:

  • Serve as the primary point of contact for key customer accounts, ensuring their satisfaction and success with our platform.
  • Foster and maintain robust relationships with stakeholders, acting as a trusted advisor on product utilization and industry best practices.
  • Conduct regular communication and Quarterly Business Reviews (QBRs) to evaluate account health and uncover growth opportunities.
  • Identify and pursue upselling and cross-selling opportunities for additional services or features.
  • Collaborate with Account Executives to synchronize customer strategies and enhance overall success.
  • Monitor customer engagement and satisfaction metrics, proactively addressing any concerns.
  • Advocate for customer needs within the organization, collecting feedback to drive product improvements.
  • Partner with Marketing to develop compelling customer stories and case studies.

Salary and Benefits:

Our competitive salary range is $90,000 - $100,000, with potential for on-target earnings (OTE) and equity opportunities. Additionally, we offer comprehensive medical, dental, and vision insurance, along with 401(k) matching and flexible time off.

Requirements:

  • 5+ years of experience in customer success, account management, or similar roles, preferably in SaaS or language services.
  • Demonstrated success in managing customer accounts and driving satisfaction, retention, and growth.
  • Bachelor's degree in Business Administration, Marketing, or a related field.

About Us:

Localizationacademy is an innovative leader in AI-driven enterprise translation solutions. We pride ourselves on a state-of-the-art platform that integrates advanced AI technology with human expertise to empower global organizations in delivering scalable multilingual digital experiences.



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