Enterprise Success Strategist
1 week ago
We are seeking a Senior Customer Success Manager to join our rapidly growing company and play a key role in a team that is redefining how businesses approach their digital transformation efforts.
The ideal candidate will have demonstrable experience in executive-level account management, spanning from pre-sales through the full lifecycle in a high-growth technology environment. A proven track record as a customer-facing leader, managing successful Professional Services operations in a fast-growing Software as a Service (SaaS) business or related technology is required.
This role is responsible for building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The Customer Success Manager will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
Key Responsibilities:
- Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals.
- Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
- Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
- Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
Requirements:
- Demonstrable experience in executive-level account management, spanning from pre-sales through the full lifecycle in a high-growth technology environment.
- Proven track record as a customer-facing leader, managing successful Professional Services operations in a fast-growing Software as a Service (SaaS) business or related technology.
- Hands-on experience in software development or IT is highly preferred.
- Accountability for driving additional revenue through customer expansion.
- An understanding of technology and an ability to distinctly explain technological and business concepts.
- Proven effectiveness in complex digital transformation projects.
- A strong digital transformational vision.
- Exceptional executive-level communication, presentation, and interpersonal skills.
- Extensive experience in customer onboarding and customer success.
Estimated Salary: $120,000 - $180,000 per year
Mendix offers a competitive salary package, including stock options, health insurance, and retirement savings plan. We strive to maintain a diverse, open, and safe working environment where people can be their true selves.
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