Enterprise Customer Success Lead

1 week ago


Étreux, Hauts-de-France, United States mabl Full time
About Us:
mabl is the enterprise SaaS leader in low-code test automation, empowering software teams to embed automated end-to-end tests into their development lifecycle.

The ideal candidate will have experience working with large Fortune customers, a deep understanding of the software development lifecycle, and a passion for building relationships that make customers our biggest promoters.

We're looking for an experienced professional to join our team as a Customer Success Manager - Enterprise Solutions. This role is responsible for supporting our enterprise customers throughout their journey with mabl, ensuring they achieve their goals and objectives.

Your Responsibilities:
- Support customers throughout their journey with mabl to ensure they achieve their goals
- Onboard new customers to the mabl platform, including hands-on training and guidance with best practices
- Engage with customer executives and key stakeholders to identify, track, and measure mabl's impact
- Lead Quarterly Business Reviews with enterprise clients
- Identify expansion opportunities and partner closely with the sales team to execute

About You:
- 4+ years of experience as a Customer Success Manager at a B2B SaaS company, preferably in the software development lifecycle space
- Deep understanding of the software development lifecycle (bonus if specific experience with QA)
- Proficient in proactive networking and discovery, identifying and engaging with influential stakeholders to discover and influence growth opportunities
- Comfortable working cross-functionally with an account team to achieve retention and growth goals

What We Offer:
- Competitive salary: $120,000 - $180,000 per year
- Generous benefits package, including health insurance, 401(k) matching, and paid time off
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your resume and cover letter for consideration.

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