Strategic Enterprise Account Manager

6 hours ago

Étreux, Hauts-de-France, United States Launch Labs Full time
About the Role

We're seeking a highly motivated and experienced professional to join our sales team as a Strategic Account Manager. In this role, you'll have the opportunity to work closely with our largest customers, serving as their trusted partner and strategic advisor.

Key Responsibilities
  • Establish and maintain a mapping of key relationships within your accounts, including user influencers, champions, technical influencers, and economic buyers.
  • Understand the unique needs and objectives of each customer, and proactively identify opportunities to expand product adoption and drive incremental value.
  • Collaborate with customers to understand the value of our product and measure the effectiveness of our product in meeting their goals and objectives.
  • Partner with our customer success team to develop and implement strategic account plans to drive customer retention, renewal, and expansion.
  • Run net-new inbound deals of a certain threshold from marketing qualified lead, through demos, trials, and value-proving processes.
  • Work closely with our marketing team to create targeted campaigns and initiatives to enhance customer engagement and promote product adoption.
  • Work closely with our business development team to create targeted campaigns and initiatives to enhance drive net-new conversations at existing enterprise accounts and key prospect targets.
  • Accurately deliver revenue forecasts: reliably and consistently deliver pipeline forecasts and insights that build confidence that we will meet or exceed our targets.

As a Strategic Account Manager at Launch Labs, you'll play a critical role in driving success and maximizing revenue growth with key enterprise customers.

Requirements
  • 5+ years of experience managing a book of enterprise customers, ideally in a strategic account management or sales role.
  • Proven track record of generating expansion revenue and improving net revenue retention through strategic selling.
  • Ability to build and nurture relationships with key stakeholders at all levels of an organization, from end users to C-suite executives.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Collaborative mindset with experience working cross-functionally to achieve common goals.
  • Self-motivated and driven with a passion for delivering exceptional customer experiences.
  • Share our values: Own it, growth mindset, team integrity, experiment & iterate, customer empathy.

We're a remote-first company, and we welcome people of all backgrounds, regardless of race, religion, sexual orientation, gender identity, national origin, age, or ability.

Benefits
  • Boundaryless working style: work from wherever is best for you, with a generous monthly stipend to cover remote work expenses.
  • Flexible vacation: take time off to recharge, with no hard limit and a minimum of 3 weeks off per year.
  • Annual professional development budget: maintain and expand your skill set with conferences, classes, books, and other opportunities.
  • Fitness reimbursements: stay fit with our monthly reimbursements for health-related benefits.
  • Top-of-the-line equipment: receive a company smartphone and a generous annual new tech budget to try new gadgets and tools.
  • Flexible parental leave and top-up: create flexible schedules or take days off when family needs to come first.

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