Implementation Manager
7 days ago
Role Overview:
We are seeking a highly skilled and experienced Implementation Manager to join our team at Exclaimer. As an Implementation Manager, you will play a critical role in ensuring the smooth onboarding process for our enterprise and mid-market customers.
About the Job:
The successful candidate will be responsible for leading personalized onboarding kickoff meetings, defining success metrics, and aligning on goals with our customers. They will also configure accounts, roles, permissions, and signature templates for large-scale deployments, manage integrations with Microsoft 365, Google Workspace, and troubleshoot technical issues across platforms.
Vital Skills and Experience:
- Proficient in Microsoft 365, Google Workspace, Windows, and email authentication protocols (DKIM, SPF, DMARC).
- Proven ability to troubleshoot integration and system compatibility issues in complex environments.
- Strong verbal and written communication skills, able to simplify technical concepts for non-technical users.
- Proven ability to build and maintain strong relationships with enterprise and mid-market customers.
- Ability to manage multiple large-scale onboarding projects simultaneously, ensuring timely delivery.
- Strong critical thinking and problem-solving skills for resolving technical challenges in complex customer environments.
- Experience delivering admin and end-user training, ensuring customer independence in managing the product.
Location: Boston
Estimated Salary: $120,000 - $150,000 per year, depending on experience
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