Client Relationship Manager
1 week ago
Client Services Manager (Recruitment Account Manager)
About MSH International:
MSH International is a premier global talent solutions provider, dedicated to aligning workforce strategies with business goals. With a presence in multiple cities, we specialize in consultative recruiting and talent acquisition services that empower organizations to optimize their human capital.
Our mission is to transform the talent acquisition landscape, enhancing the experiences of clients, candidates, and employees alike.
Key Responsibilities:
The Client Services Manager oversees various accounts at the program level, collaborating closely with client hiring managers and internal HR teams to effectively implement talent acquisition strategies. The primary duties include:
- Establishing and nurturing daily client relationships with hiring managers nationwide.
- Providing expert guidance on sourcing and recruitment methodologies to the delivery team.
- Identifying client needs and managing expectations effectively.
- Coordinating with the Director of Recruiting Operations to ensure optimal workload distribution among the delivery team.
- Partnering with clients and candidates to assess employment requirements and deliver tailored workforce solutions.
- Maintaining a strategic partnership with clients through a comprehensive understanding of their business objectives and operational frameworks.
- Ensuring high levels of client satisfaction by staying in close contact with key stakeholders.
- Managing a talent pipeline that aligns with client needs and performance metrics.
- Conducting regular meetings with MSH teams to evaluate business requirements, performance, and satisfaction levels.
- Exceeding client expectations and driving operational excellence in a dynamic environment.
- Delivering MSH's operational standards while utilizing recruitment tools and methodologies.
- Collaborating with senior management to ensure compliance with contracts and service level agreements, while identifying opportunities for enhancement.
- Addressing operational challenges that may affect account performance.
- Providing on-site consultative support to hiring managers and HR leads regarding talent acquisition strategies and market insights.
Support for Success:
As a Client Services Manager, you will receive comprehensive training and continuous professional development opportunities throughout your career at MSH, designed to enhance your skills and drive your success. If you possess a strong work ethic, a desire to excel, and a commitment to quality, you have the potential to thrive in this role.
Additionally, you will have access to various business tools and technologies to facilitate your efforts, including CRM platforms and professional memberships.
Compensation and Growth:
The Client Services Manager position offers a competitive compensation package, including a base salary and performance-based bonuses. We also provide a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.
Ideal Candidate Profile:
At MSH, we embody the principle of "Making Success Happen" in all our endeavors. We seek individuals who demonstrate a proactive approach to achieving results and who align with our corporate culture.
- 5-7+ years of experience in managing client relationships.
- Proven track record in developing processes within a multi-tiered organization.
- Exceptional professionalism and communication skills across all levels of client organizations.
- Ability to effectively manage and resolve complex client situations.
- Strong organizational, analytical, and problem-solving skills.
- Capacity to work independently while managing multiple priorities in a fast-paced setting.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong presentation skills for conveying business strategies to client groups.
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