Client Relationship Manager

1 week ago

Fort Lauderdale, Florida, United States MSH Full time

Client Services Manager (Recruitment Account Manager)

Location: Hybrid

About MSH International:

MSH International is a premier global talent solutions provider, with a mission to align talent acquisition with business goals. With a strong presence in multiple cities, we specialize in consultative recruiting services that enhance the overall client experience.

Our goal is to transform the talent acquisition landscape, ensuring a seamless experience for clients, candidates, and employees alike.

Key Responsibilities:

The Client Services Manager oversees various accounts at the program level, collaborating closely with client hiring managers and internal HR teams to execute effective Talent Acquisition strategies. Key responsibilities include:

  • Maintaining daily client interactions with hiring managers across the nation.
  • Providing strategic guidance on sourcing and recruitment methodologies.
  • Identifying client needs and managing expectations effectively.
  • Coordinating with the Director of Recruiting Operations to optimize workload distribution.
  • Engaging with clients and candidates to ascertain employment requirements and priorities.
  • Fostering a strategic partnership with clients through a deep understanding of their business and objectives.
  • Ensuring high levels of client satisfaction through consistent communication with key stakeholders.
  • Managing the talent pipeline to meet client demands and performance metrics.
  • Conducting regular meetings with MSH teams to evaluate business needs and service satisfaction.
  • Exceeding client expectations and driving change in a dynamic environment.
  • Delivering operational excellence while utilizing MSH methodologies and tools.
  • Collaborating with senior management to ensure compliance with contracts and service level agreements.
  • Addressing operational challenges that affect account performance.
  • Providing onsite consultative support to hiring managers on Talent Acquisition strategies and training.

Support for Success:

As a Client Services Manager, you will receive comprehensive training and ongoing professional development to enhance your skills and drive your success. We value strong work ethics, a desire to excel, and a commitment to quality.

Additionally, you will have access to various business tools and technologies to support your role effectively.

Compensation and Growth:

This role offers a competitive compensation package, including a base salary and performance-based bonuses. We also provide a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.

Ideal Candidate Profile:

At MSH, we embody the motto "Making Success Happen". We seek individuals who are driven to achieve results and contribute positively to our corporate culture.

  • 5-7+ years of experience in managing client relationships.
  • Proven track record in developing processes within a multi-tiered organization.
  • Exceptional professionalism and communication skills across all client levels.
  • Ability to navigate and resolve complex client situations effectively.
  • Strong organizational, analytical, and problem-solving skills.
  • Capacity to work independently while managing multiple priorities in a fast-paced setting.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong presentation skills to convey business strategies to client groups.

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