Client Relationship Manager

1 week ago

Fort Lauderdale, Florida, United States MSH Full time

Client Engagement Manager (Talent Acquisition Specialist)

Location: Hybrid

Company Overview:

MSH International is a premier global talent solutions provider based in Fort Lauderdale, FL, with additional offices in major cities across the United States and internationally. Our expertise in consultative recruiting and talent acquisition enables organizations worldwide to align their workforce with strategic business goals. Clients trust us for our ability to enhance talent delivery, leverage business insights, and achieve superior outcomes through effective execution.

At MSH, we are committed to transforming the talent acquisition consulting landscape to improve experiences for clients, candidates, and employees alike.

Key Responsibilities:

The Client Engagement Manager oversees multiple accounts at the program level, collaborating closely with client hiring managers and internal HR teams to effectively implement Talent Acquisition strategies. The primary focus of this role is to engage with the client's HR department, managing all facets of talent acquisition, including but not limited to: Customer Experience, Hiring Manager Satisfaction, Sourcing Strategies, Vendor Management, Requisition Intake, Offer Management, Reporting, and ongoing Business Development. The CSM is tasked with upholding the MSH brand through Quality, Delivery, and Relationship Building while identifying opportunities for MSH's premium service offerings.

  • Maintain daily client-facing relationships with hiring managers across various regions.
  • Provide strategic guidance on sourcing and recruitment methodologies in collaboration with the delivery team.
  • Assess customer needs and manage expectations effectively.
  • Coordinate with the Director of Recruiting Operations to allocate tasks across the delivery team efficiently.
  • Collaborate with clients and candidates to identify employment needs and develop suitable workforce solutions.
  • Foster and sustain strategic partnerships with clients through a comprehensive understanding of their business objectives, processes, and policies.
  • Ensure regular communication with key stakeholders to maximize client satisfaction.
  • Oversee the talent pipeline to align with client requirements and output goals.
  • Engage with MSH teams regularly to evaluate business needs, performance, and overall satisfaction with MSH services.
  • Consistently exceed client expectations while driving change in a dynamic environment.
  • Deliver MSH operational standards with excellence, utilizing MSH methodologies, recruitment tools, and client development activities.
  • Collaborate with senior management to ensure compliance with contracts and service level agreements, while seeking improvement opportunities.
  • Address operational challenges that may hinder account effectiveness.
  • Provide onsite consultative support to hiring managers and HR leads regarding Talent Acquisition strategies, market insights, and training.

Support and Resources:

As a Client Engagement Manager, you will receive comprehensive training and ongoing professional development opportunities throughout your career at MSH, enhancing your skill set and driving your success. If you possess a strong work ethic, a desire to excel, and a commitment to quality, you have the potential to thrive in this role.

Additionally, you will have access to various business tools and technologies to support your efforts, including CRM platforms, subscriptions, memberships, and expense accounts.

Compensation and Growth Opportunities:

The Client Engagement Manager position offers a competitive compensation package, including a base salary and performance-based bonuses. We also provide a comprehensive benefits package, which includes medical, dental, vision, 401K, and generous paid time off.

Ideal Candidate Profile:

At MSH, we embody the motto "Making Success Happen" in all our endeavors. If you are driven to achieve results and make a positive impact, you will thrive in our corporate culture, which we take great pride in.

  • 5-7+ years of experience in managing client relationships.
  • Proven track record in developing new processes and procedures within a multi-level organization.
  • Exceptional professionalism and ability to communicate effectively at all organizational levels.
  • Demonstrated capability to manage and resolve complex client situations efficiently.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to work independently while managing multiple priorities in a fast-paced environment.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Strong presentation skills to convey business unit overviews and workforce strategies to client groups.

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