Client Relationship Manager

2 weeks ago

Fort Lauderdale, Florida, United States Global Environmental and Industrial Response LLC Full time
Job Overview

Position: Account Manager

Company: Global Environmental & Industrial Response LLC

Salary: Competitive

Role Summary

As an Account Manager, you will play a pivotal role in ensuring that the quality benchmarks of our organization align with the expectations of our clients. This position is focused on cultivating and maintaining robust client relationships, pinpointing avenues for growth, and guaranteeing the effective delivery of our services.

About Us

Global Environmental and Industrial Response LLC is dedicated to addressing the environmental, health, and safety requirements of our clients by crafting tailored solutions. Our innovative approach enables us to fulfill the diverse needs of our customers. Our team of highly skilled professionals is available around the clock to meet industrial demands.

Core Responsibilities
  • Drive business expansion within existing accounts while identifying and developing new business opportunities.
  • Establish and sustain strong, long-lasting relationships with clients.
  • Comprehend the unique needs, challenges, and goals of each client.
  • Oversee account management in accordance with client guidelines and company policies.
  • Address customer complaints and inquiries, facilitating resolutions through operational support.
  • Secure purchase orders for work outside the existing contract scope.
  • Engage in contract negotiations and provide relevant information.
  • Maintain accurate client records and project documentation within the Global CRM system.
  • Conduct daily meetings with clients to review work schedules and project statuses.
  • Develop supervisory staff to meet management needs and ensure adequate support.
  • Exhibit a constructive and approachable demeanor towards colleagues and clients.
  • Report compliance issues to the appropriate Operations Manager.
  • Participate in project meetings and coordinate closely with Superintendents for staff updates.
  • Identify and pursue new business opportunities within the industrial and environmental sectors.
  • Collaborate with project management teams to ensure successful project execution.
  • Provide clients with regular updates and maintain open communication.
  • Stay informed about industry trends, regulations, and best practices.
  • Offer expert advice on industry-related matters to clients.
  • Prepare and present proposals, contracts, and quotations.
  • Negotiate favorable terms to secure profitable contracts.
  • Monitor project budgets and financial performance.
  • Work with the finance team to resolve any financial concerns.
  • Perform additional duties as assigned.
Key Attributes
  • Driven and eager to tackle challenges.
  • Proactively foster customer relationships and deliver solutions.
  • Maintain a professional appearance and demeanor.
  • Commit to continuous improvement through innovative tools and processes.
  • Show respect to co-workers and promote internal opportunities.
Reporting Structure

This position reports to the Director of Business Development.

Qualifications
  • Bachelor's degree in business, engineering, or a related field preferred.
  • Minimum of 2 years of experience in managing and scheduling employees for maintenance and industrial services.
  • Experience in hazard identification and safety compliance.
  • Proficient in Microsoft Office Suite and CRM software.
  • Prior experience in an industrial or plant environment is essential.
  • Exceptional interpersonal and problem-solving skills.
  • Strong oral and written communication abilities.
  • Physical capability to lift up to 50 lbs and perform manual labor in various environments.
  • Willingness to work in confined and elevated spaces.
  • Valid driver's license with a clean driving record is mandatory.
  • Preferred: 8 years of hands-on experience with tools and heavy equipment.
  • Ability to travel as necessary for client meetings and industry events.
  • Results-oriented, self-motivated, and a collaborative team player.
Benefits
  • Paid holidays and comprehensive medical, dental, and vision benefits.
  • Paid time off with accruals starting on day one.
  • 401K match up to 4%.
  • Career development opportunities and pay increases.
  • Various insurance options including accident and disability coverage.

Global Environmental and Industrial Response LLC is an Equal Opportunity Employer. Military Veterans are encouraged to apply.

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